Return and Refund policy

Return & Refund Policy

Your satisfaction is our priority at BLACKX

7-Day Easy Replacement

We offer a 7-day replacement guarantee from the date of delivery.

  • Damaged product
  • Defective item
  • Wrong product received

No Return Policy

Due to hygiene and personal care standards, used products cannot be returned.

  • Product must be unused
  • Original packaging required

Refund Policy

Refunds are processed only in specific cases:

  • Out-of-stock items
  • Non-serviceable delivery areas

Refunds are processed within 5–7 business days to the original payment method.

Replacement Process

To request a replacement:

  • Email: gethelpblackx@gmail.com
  • Share your Order ID
  • Attach images/videos of the issue

Important Notes

  • Request must be raised within 7 days
  • Product must be unused
  • Requests may be rejected if conditions are not met

Contact Support

Email: gethelpblackx@gmail.com

Phone: +91 70236 99017

Working Hours: Mon–Sat, 10 AM – 7 PM