Return and Refund policy
Return & Refund Policy
Your satisfaction is our priority at BLACKX
7-Day Easy Replacement
We offer a 7-day replacement guarantee from the date of delivery.
- Damaged product
- Defective item
- Wrong product received
No Return Policy
Due to hygiene and personal care standards, used products cannot be returned.
- Product must be unused
- Original packaging required
Refund Policy
Refunds are processed only in specific cases:
- Out-of-stock items
- Non-serviceable delivery areas
Refunds are processed within 5–7 business days to the original payment method.
Replacement Process
To request a replacement:
- Email: gethelpblackx@gmail.com
- Share your Order ID
- Attach images/videos of the issue
Important Notes
- Request must be raised within 7 days
- Product must be unused
- Requests may be rejected if conditions are not met
Contact Support
Email: gethelpblackx@gmail.com
Phone: +91 70236 99017
Working Hours: Mon–Sat, 10 AM – 7 PM